The new manager, Nina, shifts blame for everything onto others. We have animal waste backing up into our patio on a regular basis due to the units next to us. Both units are now empty, and Nina refuses to snake the drain to clear out the animal waste so it doesn't happen again. Her defense is that they've sent notices to everyone in the complex about animal waste disposal, but they haven't. They've sent out notices to pick up waste in shared areas, not notices that the patio drains are not connected to the sewers and not to be used for animal waste. The previous manager would have taken care of it immediately.
Nina also sent out last minute notice about chimney sweeps coming through, and refuses to let us set a date when we'll be home for that. We have a medically fragile dog who cannot handle strangers in our home. Nina's suggestions to kennel her for five days straight will most definitely kill her. Since the chimney sweeps are on the property for five days, there is no reason they cannot come through on a day we are home. Nina claims it's a set schedule by the chimney sweep vendor that she will not make requests for.
Also, for five years our lease has never included an addendum stating that there is asbestos on the property. There is a section that says that it will be declared in addendum if there is, but there isn't. Now we have a letter from The Springs telling us there is asbestos and other previously undeclared Prop 65 health hazards. We never would have rented here had they properly disclosed these things.
We are filing complaints with code enforcement. The Springs has gone downhill quickly over these last few months. The photos others have uploaded showing mattresses everywhere, standing water, etc only show a fraction of the mess The Springs has turned into.
Edited to add my response to The Springs "Owner"'s response:
I have contacted the leasing office multiple times about the issue of our drain. City code enforcement is taking care of it.
Meg Bateman
July 03, 2019
