Review no. 3
I want everyone reading to know that this is my honest review based on my experience, and my family's. As this was our very first rental (ever) for 3 out of 4 of us, I only want the betterment of this complex. That said, we'll begin with the cons.
Cons:
-maintenance; when we first moved in, it felt as if we had to hound the office to get maintenance (before you could put in a maintenance troublecall online) as there were only 2 maintenance men when we *first* moved in.
-construction; during Thanksgiving of 2018, for about 96 hrs, there was no way to bathe, do dishes, etc. My family had no emergency funds to stay in a hotel indefinitely, nor did we have family close by to take us in. We essentially were forced to sit in our own filth as construction worked on the water lines.
-communication; while my family were out of state tending to a family death, only my younger brother stayed behind. He reports not receiving a 60 day reminder. This could simply be a miscommunication. However, this miscommunication ended up with a 30 day notice to the office instead of the mandatory 60 day, and paying for a month after the expiration of our lease (why waste a month?). September 1st was a Sunday, holiday on the 2nd, so the 30 day went out on the 3rd. We paid the prorated 3 days of $180 (after moving out) as required, on top of paying for the month of October (after end of lease). Ensure communication!
Pros:
-friendly office staff; any questions we had, they answered. Even if they seemed to be having a hectic day, they did ensure our compliments, concerns, and complaints alike were addressed.
-centrally located; we had awesome access to Sushi Day, Save Mart, PetSmart, Walmart wasn't too far, and the VA was a few miles down the highway.
-pet friendly!; this place was a godsend! I didn't want to have to surrender my German Shepherd, and this place ensured I didn't have to.
I am eternally grateful that this place gave us our first rental history for 3 out of 4 of us. We learned so much from the pros and cons from our own experiences. I am so upset that our Budget truck wasn't big enough to bring everything with us; we left valuable furniture behind -- we even forgot up to $140 (+/-) just sitting on the counter. Our vacuum broke down, so we couldn't even finish cleaning! I feel AWFUL as a clean freak, and a Veteran. I pride myself on leaving things better than I found it, so this genuinely upsets me. I hope the $950 security deposit takes care of where we failed, and that a good Samaritan does the right thing and forwards the money we left behind to us.
Update no. 3; not onky will we never see the ~ $144 we left behind on the counter, but we were charged twice for the carpet, to which one of the staff members admitted "that's weird, you shouldn't have been charhed twice." They changed the carpet throughout the entire apartment because it "smelled like cat," also according to a staff member.
We have been moved out for only a month anf we have desperately tried to get a hold of them to make payments, but we're constantly being hung up on, or we can't understand the person on the other end.
So not only are they failing us, as far as paying off our debt to them, but they got money we left behind, and we'll never see it again.
Move somewhere better.
This is a fine place if you've never rented. Pet friendly, great location, and helpful staff helped us with our first rental experience. We cannot express how grateful we are. I gave onky my honest review based on mine, and my family's, personal experience. Communicate, have an emergency fund for anything, and use the new resident features that they've worked hard on improving.
Much love.
Izzy Cisneros (ExistentialIzzy)
September 17, 2018
